The Respec Full Report is a single USD 9.99 purchase with no recurring charge. This policy applies to that purchase.
Your Full Report must identify one specific priority and provide at least three actions you can use during the seven-day plan. If it does not, email support@respecyourface.com from the payment email within 7 days of purchase and request a full refund. You do not need to show a score change or activity log.
If the free photo-quality or scoring step fails, Respec does not create a paid report token and the flow does not reach Checkout. Because no payment has occurred, there is no charge to reverse. Follow the on-screen instruction and choose another clear photo if you want to try again.
If Respec verifies a completed USD 9.99 payment but the server-generated report is missing, invalid, expired, or otherwise incomplete, the webhook or verified return endpoint starts one automatic Stripe refund attempt for the payment. Repeated webhook delivery or page requests do not create a second refund. A missing emailed copy alone does not start that path when the complete web report is available.
If the page says automatic recovery started and the credit does not appear in the timing stated by Stripe or your card issuer, email support@respecyourface.com with the payment email and Checkout receipt. Respec will review any logged refund failure.
Contact support promptly about a duplicate or accidental charge. A verified duplicate charge will be refunded; other requests are reviewed under applicable law and the payment record.
Respec · support@respecyourface.com · Effective 2026-08-31